Terms & Conditions/Privacy Policy

Terms & Conditions/Privacy Policy
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Terms and Conditions/Privacy Policy as follows:

PRIVACY POLICY

Write to us:

R&H Trading LLC

2105 Vista Oeste St NW Suite E #1638 

Albuquerque NM (New Mexico) U.S.A 87120

Call us (1) 505 317 9042 (call or SMS)

Whatsapp: +60 13 36 20 985 (Audio call, chat message)

Email us at contact@almarwaperfumes.com.

CLICK HERE FOR OUR STORY

Almarwaperfumes.com is a trading name of R&H Trading LLC which is a company registered in New Mexico State U.S.A,  Tax ID (EIN) 38-4155555 Company owned by Mr Hedi Oudhini (Abdelhedi)

www.almarwaperfumes.com is hosted on www.siteground.com.

We respect the privacy rights of all our online visitors. Therefore recognizing the importance of protecting the information collected from them. By visiting almarwaperfumes.com, you are accepting and consenting to the practices described in this.

TERMS AND CONDITIONS

Almarwaperfumes.com will collect your information when you place an order. By registering with us, you are consenting to the collection of your personal data. Your information is required so that we can process and fulfill your order as well for delivery services.

MARKETING FOLLOW-UP/UPDATES PROVISION

When you register, you will be given the choice of subscribing to our regular update service. We will send you email alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. At any time you may unsubscribe from any services of ours or updates as we will send you a link to unsubscribe. Simply follow the steps given in the email.

UPDATE PERSONAL INFORMATION

You may login to the website and make changes in the “My Account” section. Contact us by email at contact@almarwaperfumes.com for any enquiries.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us. In addiction, we will take reasonable steps to ensure security to the third party business partners by providing sufficient protection of that personal information.  Our website is hosted on www.siteground.com in which we subscribe for a weekly security scan (anti malware & virus) to protect your data.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please  go to the Customer Service and FAQ section of the web site where frequently asked questions (FAQ’s) are answered. If you require more information please go to the Customer Service section of the website and send an email to the department. If you wish to talk to almarwaperfumes.com customer care representative, please write an email to contact@almarwaperfumes.com.

Privacy policy

What information do we collect?

    1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.
    2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested,

to administer a contest, promotion, survey or other site feature and

To send periodic emails.

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website

Your Consent

By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Term & Conditions

Write to us:

R&H Trading LLC

2105 Vista Oeste St NW Suite E #1638 

Albuquerque NM (New Mexico) U.S.A 87120

Call us (1) 505 317 9042 (Call or SMS)

Whatsapp: +60 13 36 20 985 (Audio Call, Chat Message)

Email us at contact@almarwaperfumes.com

www.almarwaperfumes.com is hosted on www.siteground.com

Terms

At Al Marwa Perfumes, we are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions.

Making a Purchase

Please read the information on common allergens found in cosmetic products before purchasing any products at: https://www.fda.gov/cosmetics/cosmetic-ingredients/allergens-cosmetics

At Almarwaperfumes.com, we are not able to neither amend nor combine orders that are made separately and that have been successfully paid for. Please ensure that item, color, size, quantity and address are correct before making full payment.

Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers (La Poste or DHL) and we shall not be responsible for lost parcels in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable efforts to assist in compensation claims (if any). For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.

*All of our parcels/envelopes are tightly & safely closed (plastic bubble protection)

Payment

All payments have to be made by means specified by Almarwaperfumes.com. Payments shall not be deemed made until the full amount of funds have cleared. Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

Credit Card Details

Al Marwa Perfumes does not store or handle any credit card details on our system. All credit card transactions are handled by PayPal & Stripe, a Global Trading & Financial Service. PayPal & Stripe uses several mechanisms to protect the security and integrity of its customers’ personal information.

Exchanges/ Returns

For hygienic purposes, all of the returned items that have already been used by the consumer will not be accepted. Buyer bears the cost of shipping the item back to us if it is not opened. Please note that there may be a variance in the color of the item due to the computer screen settings and studio lighting. Al marwa perfumes.com portrays all items as accurately as possible. Returns due to color variances will not be accepted. All returns will be processed by the Returns Department, up to 5 working days from the date we receive the parcel.

Lost/Stolen Parcel/Envelope

All of our shipments are sent with a tracking number (via French Post or DHL express). For international shipments, a period of 30 days after the sending date, we will launch an investigation through French Post customer service. Within France we will launch the investigation after a period of 7 days after the date of sending. After the investigation period finishes if the envelope/parcel is finally lost/stolen we will not refund your money because the parcel/envelope is sent without insurance. We will resend your order at no additional costs, but you will have to bear the shipping cost

Shipping & Stock

All our orders are sent from France as our perfume is Manufactured in France we have hired an agent there to handle our products (its easier in term of logistics), all our items are physically available &  in stock

Damaged Parcel/Envelope

In this case we ask you to take immediately a picture as a proof of damage (both the broken perfume & the envelope/parcel damage). You should send us the picture as soon as possible by email maximum within 2 days after receiving your order , We will resend your order at no additional costs. We will also offer Free shipping by La Poste only. If you wish to send by DHL Express, the customer will bear the cost.

Product Care

Buyers are advised to keep the perfumes away from sunlight & high temperature. On all of our products there is a date of production & expiration mentioned on the packaging or on the website in the description of products. The validity of our products is 4 years after the production date.

All content and photos from Al Marwa Perfumes.com belong to R&H Trading LLC. Collectively, content composite one or more of the following – text, data, music, sound, graphics, images, pictures, photographs, videos, software or other forms later created or not known at this time.

Al Marwa Enterprise reserves the right to make amendments to any of the above Terms & Conditions.

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