FAQ

WHO ARE WE?

Since 2013 Almarwaperfumes is an online perfume store specialised in Luxury Arabian perfume, Attar, Musk, Unisex Fragrances, & Hand made Bakhoor & incense

Our Perfume oil alcohol free is Premium quality & Made in France

Read Our Story to know more.

Where are made our Perfumes ?

All of our perfumes are Made in France near the Worldwide Capital of perfumery, the city of GRASSE!! located near by the famous French Riviera in the wonderful area called Cote de Azur

We closely work with a French professional perfumer in which his father and his grandfather were perfumers.  At Almarwaperfumes, there is no place for amateurism or autodidacts!!

Allergen information

GRASSE France

What about your ingredients? 

All of our Perfumes are made in France. Our factory only source  the best worldwide raw materials for your satisfaction. (Rose from Turkey, Jasmine from Egypt, Violet from France, Vetiver from Haiti Island, Vanilla from Madagascar, Agarwood from Laos, Cambodia or Bangladesh) We closely work with a Professional perfumer.

We have selected for you the Highest quality in terms of raw material & purity, a Premium quality for luxury products . Its a Pure Concentrated perfume Oil alcohol free and non diluted. The Ingredients are both from a natural & synthetic origin.

The factory benefit of both modern/high tech material & also distillate his own compound with old school material to obtain concrete,absolute or basic essential oil (steaming distillation process)

Please read the information on common allergens found in cosmetic products before purchasing any products at: https://www.fda.gov/cosmetics/cosmetic-ingredients/allergens-cosmetics

Creating Perfume

Difference between synthetic & natural raw materials used in perfumes?

 

Synthetic raw materials form the basis of contemporary perfume making. Since the mid-19th century, modern chemistry has enabled the perfume industry to develop so as to fulfil the qualitative and quantitative expectations of the global market.

The first perfume to use these new synthetic products was the famous Chanel N°5 created in 1925 – one of its components is an aldehyde. Synthetic raw materials obtained through petrochemistry have as high a quality of fragrance as those derived from natural raw materials.

Although they are not always less expensive than natural raw materials, using synthetic raw materials is often more ecologically desirable and also ensures more consistent product quality. 

Our Musk is synthetic and free from animal cruelty. Synthetic doesn’t mean low quality or unhealthy.

Raw perfume materials

Why AL MARWA PERFUMES are different from other brands?

We do not like story telling, we stay authentic!  The most important fact is that we’ve been continuously working with the 2 same factories for the last 7 years. Professionalism, Transparency &  Authenticity are very important to us.

All our perfumes have production & expiry dates, a clear list of Allergen mentioned in the description product or on our website, comply with IFRA standards and safety data sheet documents (msds).  All these documents are available upon request.  More info about IFRA regulations can be obtained here: https://ifrafragrance.org/about-ifra/faq (International Fragrance Association)

Can I develop an allergy by using your perfumes?

Yes it’s possible & whatever the raw material used in it (natural or synthetic ingredients !! ) Do not believe The story tellers !!, despite our perfume compliance with IFRA standards in terms of allergens material quantity %  used, a recent study showed that around 6% of the worldwide population is allergic to perfumes.  If you have a known allergy to the following products, please do not purchase our products: (check additional information for each product) Click here. 

TOP NOTES, HEART NOTES &  BASE NOTES?

TOP NOTES

Upon application of a perfume, top notes consists of small light molecules that evaporate quickly. They form a person’s initial impression of a perfume. The scents of this note class are usually described as “fresh”, “assertive” or “sharp”. The compounds that contribute to top notes are strong in scent, very volatile, and evaporate quickly. Citrus and ginger scents are common top notes, or also called head notes. The heart and base-notes contribute much to the scent in the top notes.

HEART NOTES

The scent of the perfume that emerges just prior to the top notes dissipating. The middle note compounds form the “heart” or main body of the perfume and emerge in the middle of the perfume’s dispersion process. They serve to mask the often unpleasant initial impression of base notes which become more pleasant with time. The scent of the middle notes compound are usually more mellow and “rounded”.  Scents from this note still remain within an hour after the application. Lavender and rose scents are typical middle notes in which they are also called the “heart notes”.

pink roses

BASE NOTES:

Base Notes are the scent of a perfume that appears close to the dissipating of the middle notes. The base and middle notes both are the main theme of the perfume. Base notes bring depth and solidity to a perfume. Compounds of this scent are often used to hold and boost the strength of the lighter top and middle notes. Consisting of large, heavy molecules that evaporate slowly, compounds of this class scent are typically rich and “deep” and are usually not perceived until 30 minutes after the application or during the period of perfume dry-down. Some base notes can still be detectable after twenty-four hours of application.

Method Of Payment?

By Debit/Credit card by using these 2 payments gateways PayPal &  Stripe for retail orders on the website,

Bank Transfer for wholesale order.

What forms of payment do you accept?

We accept Debit/Credit cards via these 2 payment gateways: PayPal & Stripe.

I haven’t received any placement confirmation order email from you?

Once your order is placed, you will automatically receive a confirmation email in your email inbox. If you have not received it, please check your spam/junk box. If you have not received any email contact us: contact@almarwaperfumes.com

My computer screen froze when I waited for the payment to be processed. How do I know if my payment went through successfully?

You may know that you have made an order when you receive a confirmation email from Al Marwa Perfumes.  If not, try placing your order again. Otherwise, you may contact our Customer Service to verify the placement of your order.

How to order

FAQ : Ordering and Payments

I’m new here. How do I make an order on Al Marwa Perfumes?

Step 1:

From the Home page, click on the ‘Navigation Bar’.  You may find the list of products (Luxury Collection, Oud & Bakhoor etc…) Click on the menu tab to view.

Step 2:

At the product catalogue, select any product you want by clicking the product image.

Step 3:

At the product page, you will see product details, stock availability and price. Select the quantity or click the ‘Add to Cart’ button to continue.

Step 4:

At the shopping cart page, you may see the total of your order. If you want to purchase another product, click any ‘Category’ button to continue. If you’ve checked all the details and confirm to make an order, click on ‘Checkout’.

Step 5:

Fill your particulars. Fill in your name, delivery address, phone number, email address etc.. When you have confirmed your details, click on the ‘Continue to next step’ button. If the shipping & billing address are different just tick or untick the box located above the button “Continue to next step”

Step 6:

If you choose to pay via online banking or PayPal, you will be brought to a new page on the electronic payment gateway website. Please follow the instructions to complete your order. Once complete, your order will make its way to you!

Step 7:

After checking out, you will receive 1 confirmation email. Expect a second email after the shipment of your order which will contain your tracking number.

**FREE SHIPPING ON ORDERS $199.99 AND ABOVE

Do you ship Internationally?

Yes we ship Worldwide from FRANCE except to the following countries: Russia, Iran, Iraq, Yemen, Syria, Somalia, Sudan, Libya, North Korea, Venezuela, Belarus, Ukraine, Russia, Burundi, Cuba, Mali, Nicaragua, South Sudan, Zimbabwe, Lebanon, Central African Republic, Democratic Republic of Congo and Hong Kong.  All International deliveries outside of France will take between 3 to 14 days to arrive depending on the Route & the country you are ordering from.  It also depends on the courier you selected while ordering: La Poste (international letter or Colissimo) economy or Dhl express. 

For the following countries only DHL Express is available: Qatar, Kuwait, Saudi Arabia, Bahrain, Oman, United Arab Emirates

Shipping & Stock

All our orders are sent from France as our perfume is Manufactured in France we have hired an agent there to handle our products (its easier in term of logistics), all our items are physically available &  in stock

All of our shipments will have a tracking number & are packaged tightly. 

Your satisfaction is one of our main priorities.

 The delivery charges depend on the weight & location. It’s automatically calculated at the checkout.

 Please contact us at contact@almarwaperfumes.com for more details about shipping of the goods to your country. 

For all international orders we describe it as Perfume oil alcohol free (we join invoice), any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.  

How can I track my order?

You will receive a shipping confirmation email once your order has been shipped. The email will provide you with the tracking ID number to locate your parcel.  

We usually ship orders on Saturday, Monday  & Thursday. 

For the items sent by La Poste, we do not require you to sign your package. You may choose someone else to do it for you. However, in certain cases, the delivery driver may decide to choose this option, which is at their discretion.  If you chose DHL Express, a signature is required.
  
What if I am not at home when my package arrives? 

You will receive either a notice slip indicating that you can collect your package at the nearest local Post office. You may provide your office address so that you may receive your order during your delivery time.  DHL Express is home delivery, you can reschedule with them at any time.

Can I ship to an address other than my own? 

Yes. When ordering online, you have the option of entering a separate shipping address & billing address. 
  
What if I entered my address incorrectly? 

Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

**Almarwa Perfumes has the right to change any and all conditions without notice to include shipping and handling fees.